TERMS AND CONDITIONS
Interpretation
-
In these Terms:
"BUYER" means person or company who places an order or accepts and offer of the seller to purchase or supply of any goods. "GOODS" means the goods and services (including any instalment of the goods and services or any parts for them), which the Seller is to supply in accordance with these Terms. "SELLER" means CUTTING EDGE WORKSHOP, R&V Carpentry Ltd, registered in England and Wales under number 10355816.
General
By accepting the quotes and placing sales with the Seller are bound by these terms and conditions of business. The liability of the Seller shall not be extended by any oral agreement expressed or implied between the Buyer and the Seller.
Buyers are responsible for selecting the right material for their order.The seller shall not be held responsible for any product deemed sub-standard, incorrect or inappropriate. It is recommended that the Buyer views a sample to approve before ordering.
The Seller reserves the right to subcontract or assign any part of its rights or obligations arising under this contract without obtaining the Buyers consent.
Failure or neglect by the Seller to enforce at any time any of these Terms and Conditions of sale shall not be a waiver to the Sellers rights and it shall not affect the validity of the whole or part of these Terms and Conditions or prejudice the Sellers right to take subsequent action.
All designs, drawings and other technical information relating to the goods shall remain the Seller’s property under copyright law.
Quotes & Prices:
Quotes will be provided to The Buyer based on the material selected and service required. The Seller reserves the right to change their price list or remove an offer without notice at any point.
All correspondence between the Buyer and the Seller should be made in writing. The Buyer takes full responsibility for omissions and errors arising from verbal communication.
Should the Seller be asked to complete a cutlist form on behalf of the Buyer, the Buyer will be responsible for any errors or mistakes made within the document regardless of fault, after the order has been confirmed by the Buyer.
It is the sole responsibility of the Buyer to ensure the order details are correct. The seller will not be liable for errors and omissions arising from the Seller inputting data on behalf of the Buyer once the Buyer has approved the order and made payment.
The Seller reserves the right to cancel any order or refuse a sale without notice or explanation.
If the Buyer cancels an order at any point after payment, a refund will not be issued.
The Buyer must request any offcuts at the time of order. The Seller shall not be held responsible for, or credit any offcuts disposed of after this point.
Quotations are valid for the number of days specified on the quote document. Where a number of days hasn’t been provided, quotes will be valid for 7 days.
Ordering & Payments
An order is considered contractual and binding at time of payment at which point processing and manufacturing will commence.
All goods and services remain the property of the Seller until payment is received in full.
All prices and offers are correct at time of going to press but subject to change without notice to the customer.
Payments can be made by bank transfer. Orders will only be processed after the payment is cleared in full.
Any payments made will not be eligible for any refund once the order has been processed.
Collections/Deliveries:
All deliveries are kerb-side and will be undertaken by one driver only. It is the responsibility of the buyer to ensure someone/multiple people are onsite and capable of un-loading delivery.
Where the customer has been responsible for a failed delivery, a second delivery fee will be charged at 1.5 time. We reserve the right to cancel delivery for the BUYER to collect the order from our premises. A storage charge will be applied of 5% of the value of the order per day.
A delivery note will be signed by the Buyer upon delivery to state that everything is correct, present and of satisfactory quality.
Delivery notes signed ‘unchecked’ will be allocated a 24 hour period in which the customer must report missing, damaged or incorrect panels to the office via email, or the seller will charge for replacements.
The Buyer is responsible for checking all goods for damage and/or missing or incorrect items. The Buyer must report any missing items at point of delivery on the delivery document. Damaged or incorrect items must be notified to the seller in writing within 24 hours of receipt of delivery. All damaged, missing or incorrect items are subject to clause 6 in the seller’s terms of business.
Items ordered for collection must be collected within 48 hours of the notified collection date or storage charges will apply.
The Seller reserves the right to dispose of uncollected orders after 2 weeks of original collection date without credit or refund of the order, unless an extension of the collection date has been agreed in writing.
The Seller reserves the right to charge a storage charge of 5% of the project value per day for collections not made within 48 hours of the original collection date. The Buyer will be notified in writing as to when this may apply.
Where panel labels are issued, the Seller cannot guarantee they will remain in place during loading, unloading or transit.
The Seller does not guarantee delivery times and product availability. Any suggested dates are estimated only.
We reserve the right to withdraw delivery and any offer in connection to delivery.
Courier collection arrange by the Buyer will be signed for as correct and satisfactory at time of collection. Buyer arranged courier collections forfeit the right to check goods within 24 hours of collection. Unless a defect or issue is reported by the courier at time of collection, the Seller will not be responsible for damage, defects, missing or incorrect parts.
Materials & Paint:
Courier collection arrange by the Buyer will be signed for as correct and satisfactory at time of collection. Buyer arranged courier collections forfeit the right to check goods within 24 hours of collection. Unless a defect or issue is reported by the courier at time of collection, the Seller will not be responsible for damage, defects, missing or incorrect parts.
The Seller is not responsible for the manufacturing quality or defects from any board manufacturer. The Seller will do their up-most to ensure a good quality product is delivered but issues with quality must be noted at time of collection or delivery or no refund will be issued.
The Buyer understands that materials ordered at different times may have colour, tone or grain differences.
The seller is not responsible for the correct and/or safe application of a product or material and take no responsibility or liability for issues arising around product or material application.
The Seller is not liable for any deterioration, defect or issue arising from the incorrect application of painted or finished panels.
The Seller does not warrant or guarantee any painted of finished panels. This does not affect your statutory rights.
Returns, replacements & refunds:
Any missing and/or damaged or faulty items will not be credited or re-made by the Seller unless they are noted on the delivery ticket at time of delivery or within 24 hours of delivery. The Seller reserves the right to inspect any faulty or damaged panels before issuing replacement panels or refund.
The Seller reserves the right to not accept the return of good, and to make a handling charge on good returned.
The Seller will not be responsible for any delivery charges for parts being returned by the Buyer, under any circumstances.
Where the seller agrees a defective part is sub-standard due to machining or defective workmanship, they will issue a like-for-like replacement panel as quickly as reasonably possible.
Where the seller agrees to a financial refund, the refund will be credited into the Buyers account within 14 days via bank transfer.
Limitation of Liability
Nothing in these Conditions shall limit or exclude the Sellers liability for: death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); breach of the terms implied by Section 12 of the Sale of Good Act 1979 (total and quiet possession); or defective products under the Consumer Protection Act 1987.
Clause 3 & 4 are subject to clause 1:
The Seller shall not be liable to the Buyer whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or any indirect or consequential loss arising under or in connection with the contract (including any losses that may arising from the Seller deliberate personal repudiatory breach of the contract).
The Sellers total liability to the customer in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, including losses caused by the Sellers deliberate personal repudiatory breach shall not exceed the price paid by the customer for the goods and/or services in the order.
Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent committed by law, excluded from the contract.
Privacy Policy
The Seller may collect and hold the following information: Name, Address, Contact phone numbers, email addresses and other personal details which are relevant to the seller’s requirements in providing services and/or goods.
The Buyer may request details of personal information the Seller holds about you under the Data Protection Act 1998 at any time. A small fee may be payable. The Buyer must request in writing.
The buyer has the right to change or request any information held is removed at any time. Requests must be presented in writing to the seller.
The Seller may publish photographs and comments on social media, the internet and in marketing documents which may have reference to a specific order but the Seller will not divulge any personal information as detailed in 1.